Warranty Registration & Claims
All new awnings from StandArt Caravans are sold with a minimum 12-month manufacturer's warranty against manufacturing faults.
Some brands — including Fiamma, Westfield and Camptech — offer extended warranty schemes, which may require separate product registration directly with the manufacturer to activate.
If your awning has developed a fault during normal use, use the form below to start your claim. We’ll collect your details and evidence and pass them directly to the manufacturer for assessment.
Note: if you purchased directly from a manufacturer outlet or trade show (rather than from StandArt Caravans), your claim must be handled directly with that manufacturer.
How a Warranty Claim Works
- Check you’re covered — review what’s included and excluded below.
- Gather your evidence — photos and a description of the fault (see checklist below).
- Submit the form — upload your photos and details in one go.
- We forward your claim — sent directly to the manufacturer for assessment.
- Manufacturer decision — most claims are resolved with a repair or replacement.
What's Covered
Manufacturing faults that appear during normal use of your awning are covered under warranty. Each manufacturer assesses claims individually and has its own specific policy — see the “Manufacturer T&Cs” section below for brand-specific terms.
What's Not Covered
Claims are typically not accepted where the damage is caused by:
- Adverse weather — we strongly recommend adding your awning to your caravan/motorhome insurance policy, as storm and weather damage isn’t covered under manufacturer warranty.
- Improper use — for example, using a touring awning as a permanent seasonal pitch awning.
- Incorrect pitching — including over-stretching or under-tensioning the canvas, or incorrect pole positioning that affects stability or water-tightness.
Before You Submit — What You'll Need
To avoid delays, please have the following ready:
- Your order number or proof of purchase
- A photo showing the full awning setup, from the front, left, and right sides
- Close-up photos of the affected/damaged area
- A written description of the problem you’re experiencing
Important Things to Know
- Wrong size purchased: if you didn’t use our StandArt Fitment Guarantee and your awning has been removed from the box, pitched, or used, it’s no longer classed as brand new. We can only offer up to 70% of your original purchase value in this case.
- Return for inspection: the manufacturer may ask for the awning to be sent back to them if the fault can’t be assessed from photos alone.
- Outcome: approved claims result in a repair or replacement only — not a refund. A replacement is only sent once we’ve received your returned item.
Approved Used Awnings
Claims on Approved Used awnings are assessed individually, based on your specific circumstances and the product purchased — using fair and reasonable business practice as our standard.
Manufacturer Terms & Conditions
For the full warranty terms specific to your awning’s manufacturer, visit their website directly:
- Camptech: British brand known for durable touring awnings
- Dorema: Trusted since 1987 for robust seasonal awnings
- Starcamp: Great-value touring and air awnings by Dorema
- Westfield: Modern, flexible touring and all-season awnings
- SunnCamp: Lightweight, quick-pitch awnings for easy touring
- Fiamma: Italian specialist in wind-out awnings and privacy rooms
Warranty Claim FAQs
All new awnings come with a minimum 12-month manufacturer’s warranty. Some brands offer extended cover if you register the product directly with them.
Fill in the claim form on this page with your order details, a description of the fault, and photos of the awning. You’ll get an email confirmation once it’s submitted.
Damage caused by weather, improper use (e.g. using a touring awning as a seasonal awning), or incorrect pitching isn’t covered.
No — successful claims result in a repair or replacement, not a refund.
At least four: one from the front, left, and right showing the full awning, plus a close-up of the damaged area.
Once submitted, we forward your claim to the manufacturer, who assesses it individually. Processing times vary by manufacturer.
